There are some bugs here and there but they're addressed quickly and the feedback team takes these things into account quickly. Even custom fields from your SFDC layer populate into Scratchpad. It also populates reports from Salesforce and makes any data in Salesforce easy to find. This is huge as it saves people time and feeds all record changes into Salesforce instantly. It's a UI layer that sits on your Salesforce instance and executes any updates, new records, etc without actually having to log into Salesforce. I love that Scratchpad is a Chrome extension and doesn't require any setup. This cuts the time that your sales org spends logging in and out and waiting for Salesforce to load. You can access everything through Chrome and simply open at a tab and edit anything in Salesforce. Odds are you have a team of talented sellers but maybe not all of them are the best at updates within your Salesforce instance. Sales org demand rigorous Salesforce updates and organization. If it would be possible to convert a lead to an opportunity, I wouldn't have to open SFDC at all, but I guess that's not the idea of this tool. Even after each email or call, you can immediately fill a box with additional information like "do not contact" or "no show" which allows you to mark a few accounts with certain filters within a minute. Scratchpad gives you your notes or pipeline immediately when you open a new tab, or it allows you to search through contacts with an easy extension available anywhere on the web. You don't have to open your clunky reports or add tasks from inside the opps or accounts. Scratchpad is the best way to access your SFDC, period. On top of that, I have easy access to all my notes in one place, and I can push them all to SFDC directly from the notepad, I love it! Even if someone is reviewing my work, all my notes are always available even without having Scratchpad license, so your manager can always check what you've been doing with certain leads. I don't have to spend additional 30 minutes a day only to update my SFDC. With Scratchpad you can do it between your demos because you need no more than 2-3 minutes. I love it! When you're having demos all day long, you don't have time to do all your admin work. Sometimes the notepad is slow to load or there's a delay in notes being typed in. Not easy to take a call right off the cuff and have scratchpad good to go. It tends to take it's time loading sometimes so I need to get a lot of things prepared ahead of time. Scratchpad has a tendency to slooooow down. Scratchpad helps me avoid that whole process and makes my day-to-day life so much easier. Saves me so much time manually updating Salesforce and praying that the record doesn't get "updated" and I have to refresh and re-do everything. Best part too is it syncs seamlessly with Salesforce so I just plug in the notes in the Scratchpad sidebar, hit sync and BOOM! they're all uploaded and entered in there. No more putting them in Google Sheets or on a notepad. It's a centralized location for all my call notes and everything. Scratchpad is a godsend when it comes to typing up notes. Plus, I'm a big stickler for note taking and note organization so Scratchpad is very useful in that regard. That was such a pain in the neck and now that Scratchpad does away with that, I am pleased as punch. The major thing to me is eliminating the whole data updates with Scratchpad. I remember when my coworker found it and showed it to me, I was blown away. Despite the slowness issues, I LOOOOOVE Scratchpad.
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